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About Shopping |
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After selecting the product you want and confirming that you have ordered
the correct size and color, click the “Add to Cart” button. Follow the
onscreen instructions to complete the purchase. If you wish to specify
a delivery date or time, or should you have any concerns regarding the
order, please write the information in the remarks column.
When placing a custom order, be sure to indicate the breed, weight, and
gender, as well as the neck and chest size of your dog, and the length
of the desired clothing item. Please allow two to four weeks from the time
of your special order for delivery. If your order includes ready-to-ship
items in stock, and you would prefer to receive these first, please let
us know. (Note: shipping and handling will be charged for each of the two
deliveries.)
When we receive your order, we will send you confirmation via e-mail.
We are grateful for your business, and the TiaraPoints point system is
our way of saying thank you for being such a great customer. For every purchase, we will award points worth 3% of the total purchase
price, which can either be applied toward your next purchase, or saved and accumulated
to apply to future purchases. TiaraPoints have no cash value.
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Payment |
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| C |
redit cards  |
We accept VISA, MasterCard, American Express, DISCOVER and JCB cards.
| C |
OD payment (Japan only) |
Yamato Transport delivers all TIARA orders. For our residential customers
who take delivery at their home address, COD payment may be made directly
to the Yamato driver when the delivery is made. Note that a separate COD
surcharge will apply, calculated based on the dollar amount of the order.
Only deliveries to residences may be paid for on a COD basis.
| B |
ank transfers (advance payment) |
Please remit payment within five days of placing your order. Note that
customers are responsible for the service fee on bank transfers.
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Product Delivery |
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We ship our customer orders via EMS. Shipments can be tracked throughout
the delivery process using the EMS tracking system, and EMS also provides
insurance against damage. We make every effort to deliver items in stock
to foreign addresses within 5-10 days of the time we receive the order.
The shipping charge is a flat $10 for purchase orders of at least $300.
Yamato Transport delivers all orders within Japan. Items in stock ship
3-6 days after they are ordered, except when payment is remitted by bank
transfer, in which case the order will ship 3-6 days after confirmed receipt
of payment. The shipping charge is a flat \500 for purchase orders of at least \10,500. If you would like to specify a delivery date and time, please write the
request in the remarks column at the time you make your online purchase.
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Product Exchanges and Returns |
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| E |
xchanging or returning a product due to an error on our part |
Please check the items in your order carefully when they arrive. We make
every effort to ensure your satisfaction with our products and their delivery.
However, if a product is defective or an item in the order differs from
what you had requested, please send us an e-mail within five days of delivery
describing the problem. We will offer an exchange or refund at your option,
and will pay all shipping and handling charges associated with the return
of the unwanted product. Note that for health and safety reasons, the exchange
and refund policy applies only to products that have not been used.
| E |
xchanging or returning a product for reasons other than our error |
Please inform us of your intention to exchange or return the item within
five days of delivery. We will be happy to offer a refund or exchange for
products that have not been used. However, we ask that the customer pay
the shipping, handling and any other charges associated with the return
of the unwanted product.
| E |
xchanging or returning custom ordered products |
We create every custom ordered item specifically for one pet ? the one
that belongs to the customer who placed the order. Because they are not
made for sale to anyone else, we cannot offer a refund or exchange for
these specially ordered and specially made items.
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Seller Information and Policies (in compliance with the Law Concerning
Mail Order Sales)
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About Us
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Seller name |
TIARA Japan CO., LTD. |
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| Director of operations |
Keiko Kawase Pelletier |
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| Address |
(US)
622 North East Banner Place
Seattle WA 98115
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(Japan)
5-13-17 Kiminomori-minami, Ohamishirasato, Sanbu, Chiba, Japan 299-3241 |
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| Telephone number |
0475-53-3552 |
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| Fax number |
0475-53-3572 |
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| Public e-mail address |
support@tiarapets.com |
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| Home page |
http://www.tiarapets.com |
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| Order method |
Online (internet) ordering |
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| Payment methods |
Credit cards; COD (Japan only); Bank transfer |
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Required payments
(other than payment for goods) |
Shipping (charged to customer); COD surcharges (Japan only) |
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| Defective products |
Replaced or refunded following COD return delivery of defective product |
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| Return period |
Notification of customer intent to return is requested within five days
of delivery
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| Return shipping |
Paid by the company for defective products; paid by the customer if the
product is returned for other reasons |
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| Product delivery time |
Goal of 5 to10 days to overseas addresses from the time of order for products
in stock. Within 3 to 6 days of the order to addresses in Japan for products
in stock.
Custom orders: As a goal, ship 2-4 weeks from the time of order. |
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| Inquiries, questions, comments |
Telephone, fax, or e-mail |
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